Privacy policy
PRIVACY POLICY
Serparco Pty Ltd respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage personal information in connection
with our products, services, website, warranty registrations, returns, and customer support.
COLLECTION OF PERSONAL INFORMATION
We collect personal information that is reasonably necessary to conduct our business activities. This may include your name, company name, contact
details, purchase information, product registration details, installation information, correspondence with our team, and technical information relating
to products supplied.
Personal information may be collected when you:
• purchase or enquire about products
• submit warranty or returns requests
• complete product registration forms
• contact us by phone, email or website
• interact with our website or online services
Where practical, we will collect personal information directly from you.
USE OF PERSONAL INFORMATION
We use personal information for purposes including:
• processing orders and supplying products
• managing warranty registrations, returns and service requests
• providing technical support and customer assistance
• verifying product ownership and installation details
• communicating product updates or safety information
• improving our products, services and website
• complying with legal or regulatory obligations
We will only use personal information for purposes that are reasonably expected or permitted by law.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary to operate our business. This may include logistics providers,
service partners, contractors, IT service providers, professional advisers, or regulatory authorities where required.
We do not sell personal information to third parties.
OVERSEAS DISCLOSURE
Some service providers or systems used by Serparco Pty Ltd may be located outside Australia. Where personal information is disclosed overseas, we
take reasonable steps to ensure it is handled in a manner consistent with Australian privacy requirements.
DATA SECURITY AND STORAGE
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information
may be stored electronically or in physical records. While we implement safeguards, no system of transmission or storage is completely secure.
WEBSITE DATA AND COOKIES
Our website may collect technical information such as IP address, browser type, and usage data to improve performance and user experience. Cookies
may be used to support website functionality and analytics. You may control cookie settings through your browser.
ACCESS AND CORRECTION
You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete or outdated. Requests should
be made using the contact details below.
COMPLAINTS
If you believe we have breached applicable privacy laws or mishandled personal information, you may submit a written complaint. We will review
the matter and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian
Information Commissioner (OAIC).
THIRD-PARTY LINKS
Our website or communications may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The most current version will be
available on our website.
CONTACT
For privacy enquiries, access requests or complaints, please contact:
www.serparco.com
info@serparco.com
+614277525525